Please read our Terms and Conditions before placing an order. By completing the purchasing process you are agreeing to be bound by the terms & conditions shown below which do not affect your statutory rights. By using this website you agree that you are of full legal age and may lawfully enter into any contract with us. Possum Merino reserves the right to refuse or restrict any order.
FORMATION OF CONTRACT
All requests to order items from Possum Merino shall be provisional and non-binding unless or until a “Confirmation of Order” e-mail has been sent to the email address given by you. For the avoidance of doubt a contract between the parties shall not be established until this takes place. All orders are subject to stock availability. Possum Merino reserves the right to refuse or restrict any order.
The payment gateway used by Possum Merino is Paypal. Paypal accepts payment by Visa, Visa Electron, Mastercard, American Express, Paypal or Direct Debit. For orders placed by phone, email or post, payment can be made using Visa, Visa Electron, Mastercard or by cheque. Please note that items paid for by card will not be charged for until they are dispatched. Cheques, however, will be banked when the order is processed. Cash payments will not be accepted.
Every effort is made to ensure that prices shown on the Possum Merino website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option to reconfirm your order at the correct price, or cancel. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, we will refund or credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.
Due to fluctuations beyond our control we reserve the right to alter prices and specifications without prior notice.
Every effort has been made to ensure that the specification and description of all items are correct on our website. Whilst the photography is as true as possible, slight variations will occur. Therefore Possum Merino disclaims all warranties, as to the accuracy of the information contained on our website, and shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials used on this website. If you have any queries about the product you are looking to order then please do not hesitate to contact us.
OFFERS & PROMOTIONS
If required, you must enter the offer code specified to qualify for any offer. All offers will be subject to use within a restricted time. Any offers are not for resale or publication and can only be used once. All offers are subject to stock availability. Offers relating to free postage & packing are only valid for standard delivery within the UK, unless stated otherwise.
For the purposes of current UK Distance Selling Legislation, any promotions associated with orders from Possum Merino will cease to be valid when stock is no longer available, unless otherwise stated.
Subject to stock availability, we aim to dispatch within 48 hours of processing the order (orders placed on Friday or Saturday will take slightly longer). For items not held in stock, an estimated delivery date will be emailed to you.
The cost of delivery is charged at a flat rate of £3.00 for the UK. We do offer a Next Day delivery service for £12 provided that the order is placed before midday.
For orders to be delivered to Europe the postage charge is £15, USA is £20 and for the Rest of the World, it is £30. These costs are fixed, no matter how many items you order. For further delivery information, please visit our Delivery Page.
All prices quoted on our website are in Pounds Sterling (GBP) and include Value Added Tax (VAT). VAT applies to all European Union (EU) countries and is currently set at 20%. For any orders being delivered outside of the EU, VAT will be deducted manually once the order has been placed and your account will be reimbursed prior to dispatch.
Please note that if your order is being delivered outside of the EU, it is likely that you will be charged import duties and local government taxes. Any customs or import charges incurred upon entrance to a non-EU country will be the responsibility of the customer. The charges are determined by the local government and so will vary between countries. Possum Merino must abide by the import and export regulations of each country. All of our charges are made in Pound Sterling and the exchange rate is set at the discretion of the individual credit card company.
CANCELLATIONS & RETURNS
For Christmas, we have extended our returns policy to Monday 18th January 2021 for all orders placed after 1st November 2020.
As the consumer you have the right to cancel your contract at any time during the period which commences on the day the contract comes into existence and ends on the expiry of seven working days.
If you wish to cancel your contract you should notify us in writing either by letter to:
Mail Order Department
Unit 2, Upham Farm
In such circumstances we will accept any item(s) included in the cancelled order provided that you have taken reasonable care with the items while they have been in your possession. We will refund the cost of rejected items or cancelled orders (including the original despatch charge) within 14 days of receiving the item(s) back.
EXCHANGES & REFUNDS
If you are not entirely satisfied with the goods that you have received, then you may return them in a saleable condition at any time one month from receipt of the goods. Please note that goods are returned at your own cost and we recommend the use of a registered postal service for your protection. If the goods are being returned due to an error on our part, your postal costs will be refunded. Please allow up to 14 days once you have returned your parcel any exchange to be processed or refund to be credited.
If the item, which you have requested is at a lower value to what you originally paid, we will refund the difference. If it is higher then we will contact you to take your payment details so that we can process the additional payment. Please note that in the case of varying values, we may well refund the initial amount and then charge the new value whether higher or lower.
If we are unable to fulfil your request for an alternative item we will contact you as soon as possible with an alternative suggestion or offer you a refund.
If you have received goods which you believe to be faulty, please contact us and we will resolve the situation as quickly as possible.
We take all reasonable precautions to ensure that the details of your order and payment are secure but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. By using a secure third party payment site, you will be passed on to a Secure Order Processing page and your details will be encrypted by 56-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and payment card details.
Possum Merino will take all reasonable precautions to ensure that details relating to you, your order & payment are kept secure in accordance with the requirements of the Data Protection Act 1998. Unless Possum Merino is negligent in exercising these responsibilities then Possum Merino shall not be held liable for unauthorised access to information supplied by you. Where you supply data relating to other individuals you will be deemed to have obtained their agreement to this information being released to us.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights please contact your Local Authority Trading Standards Department or Citizens Advice Bureau.
LIMITATION OF LIABILTY
The liability of Possum Merino in contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods. Under no circumstances shall Possum Merino be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.
You may only use this website in accordance with the above Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all relevant laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website.
The above Terms and Conditions constitute the entire agreement between us in respect of the use of our products and services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
These Terms and Conditions will be interpreted and construed in accordance with the laws of England and will be subject to the exclusive jurisdiction of the English Courts.
Possum Merino, Unit 2, Upham Farm, Upper Upham
Aldbourne, Marlborough, Wiltshire, SN8 2LF.
VAT Number: 908 784 190